Hire Capacity is a behavioral-assessment and leadership firm founded in 2012 that helps organizations reduce mis-hires and turnover by measuring observable workplace behavior and aligning candidates to behaviorally benchmarked roles. Through its partnership with ADGI’s Organizational Management System (OMS) and EQ certifications, it offers candidate selection, sales-ability profiling, job benchmarking, onboarding strategy, succession planning, and EQ/ethics training—Select | Connect | Engage—primarily for mid-size sales and service companies, with clients nationwide.
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2026-11-04
Beyond the Resume: Harry Lakin on Behavioral Science, EQ, and the Traps of AI Hiringwith Harry Lakin
In the Phoenix Business Brief podcast episode titled "Beyond the Resume," Harry Lakin, founder of Hire Capacity, discusses the importance of behavioral assessments in hiring. Lakin emphasizes that understanding a candidate's behavioral traits, rather than just their resume, can lead to better job fits and employee engagement. He also addresses the limitations of AI in hiring processes and the significance of emotional intelligence in the workplace.
Notable quotes
“This isn't— doesn't really have anything to do with their intelligence, you know, where they went to school, none of that.”
“I can't tell you how many times people end up in the wrong seat and they fire themselves.”
“No matter what AI does, an AI is never human, period, full stop.”
“Learning emotional intelligence is not— I'm going to say it's not hard, but it's the hardest thing you'll ever do.”
“If somebody has mental health challenges, for instance, they might be a great behavioral fit on paper, but if they can't bring themselves to be who they should be in the office, it's just not going to work.”
“I want to make sure you're behaviorally not what I had previously.”