Javen Coughlin and Brady Gibson of FloorJack Auto Repair Discuss Customer Trust on Phoenix Business Brief Podcast

PHOENIX, AZ — September 28, 2026 — The Phoenix Business Brief Podcast announced the release of a new episode featuring Javen Coughlin and Brady Gibson, owners of FloorJack Auto Repair, discussing customer trust and small business growth in the auto repair industry.

The episode features Javen Coughlin and Brady Gibson, co-owners of FloorJack Auto Repair in Phoenix. They discuss their journey in establishing their auto repair business, focusing on their commitment to honesty and customer care, as well as the challenges they faced transitioning from a home-based operation to a commercial space.

"We have to pay for— I mean, I just signed up for a subscription today that's $120 a year that I'll probably use once or twice a year. But you need— when you need it, you need it," Coughlin said.

The conversation highlights the significance of trust in the auto repair industry, particularly in Phoenix, where reliable service is crucial for residents who depend on their vehicles for daily commuting. The insights shared by Coughlin and Gibson provide valuable perspectives for small business owners navigating similar challenges in customer service and operational transparency.

The full episode is available on the Phoenix Business Brief episode page at https://phoenixbusinessbrief.com/episodes/floorjack-auto-repair-honesty-care-growth-in-phoenix-auto-service, on Apple Podcasts, and on Spotify.

About Phoenix Business Brief

Phoenix Business Brief is a podcast covering Arizona business, policy, real estate, entrepreneurship, technology, health care, education, and economic issues. The show features conversations with entrepreneurs, executives, experts, and community leaders shaping the Phoenix region and Arizona economy.

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