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Floorjack Auto Repair

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2026-09-23
FloorJack Auto Repair: Honesty, Care & Growth in Phoenix Auto Service
with Javen Coughlin & Brady Gibson
In the latest episode of the Phoenix Business Brief podcast, hosts Bryan Hyde interviews Javen Coughlin and Brady Gibson, owners of FloorJack Auto Repair in Phoenix. They discuss the journey of establishing their auto repair business, emphasizing their commitment to honesty, customer care, and the challenges of transitioning from a home-based operation to a commercial space. The episode highlights their focus on building trust with customers through transparent communication and quality service.

“I can't put enough emphasis on that. We have— I'll give you an example we had yesterday.”
“It bothers me to my core when stuff doesn't go right and stuff goes bad for these customers.”
“I built that trust through being the person touching their car and being the person talking to them.”
“It's just being able to not be kind of told what to do and stick to a script that's not always the best for the customer or the vehicle.”
“The care really is there, you know what I mean? And that can be, from what we hear from a lot of customers, that can be the hardest thing to find in the mechanic shop.”
“Being able to wrench is one thing, but communication with the customer and all that stuff is a whole nother thing.”